Elewana’s Covid-19 Flexible Booking

June 18, 2020 - 5 minutes read

The Elewana Collection fully understands that making any travel plans during this challenging time is difficult and fraught with concerns. As a result, the company is committed to making its booking terms & conditions as flexible as possible to give travel professionals and their clients the peace of mind they need when booking a safari to East Africa.

Introduced earlier this year, Elewana’s COVID-19 Policy offers travel trade partners and their client’s better terms to support greater flexibility, postponement, and ease of travel.

Payments Terms & Conditions Through 30th June 2021

New Bookings:

  • No deposit required to confirm a new booking.*
  • Full payment will be due 40 days prior to arrival or the booking will be released.
  • In the event that a client is unable to leave their country or enter Kenya/Tanzania due to Covid-19, no cancellation fees will be charged.
  • Space is subject to availability.
  • Elewana Collection and SkySafari reserve the right to request the agent to either release the booking or make a 20% deposit within 48 hours when necessary.

* New bookings refers to all bookings made after 1st June 2020.

Existing Bookings:

  • Agents with an existing booking* for clients have the option to defer travel until 31st December 2021 (subject to availability) at no financial penalty. Full payment will be due 60 days before arrival.
  • Circuit discount rates or other special offers that have been booked can be carried over to the new dates in either 2020 or 2021. This is valid provided the request to defer is received 60 days before the original arrival date.
  • Agents can hold rooms (subject to availability) until 120 days prior to arrival, at which point a 20% deposit is required. Full payment will be due 60 days before arrival.
  • Elewana Collection can stop sale or recall any space falling within 60 days to arrival (90 days in high season) where deemed necessary.
  • Cancellations within 30 days of arrival will be bound by normal cancellation fees, unless a client is unable to leave their country or enter Kenya/Tanzania due to Covid-19; then no cancellation fees will be charged.

* Existing bookings refers to all bookings made before the 1st June 2020.

Payments Terms & Conditions from July 2021

Bookings:

  • A 10% deposit is required within 14 days from the date of making a booking. The balance will need to be paid 30 days prior to travel.
  • Cancellations within 30 days of arrival will be bound by normal cancellation fees, unless a client is unable to leave their country or enter Kenya/Tanzania due to Covid-19; no cancellation fees will be charged.
  • Space is subject to availability.
  • Elewana Collection and SkySafari reserve the right to request the agent to either release the booking or make a 20% deposit within 48 hours when necessary.

Other Factors

Price Increase & Third-Party Costs:

The client is responsible for covering the cost of any rate increase due to a change in season or third-party costs (for example, park fees).

Guest Country of Origin:

The country of origin of all guests that have confirmed bookings with The Elewana Collect and/or SkySafari must be provided at the time of booking.

Travel Advisories:

Guests who are already in-country when a travel advisory changes or due to depart within seven days, who are impacted by that new travel advisory, will be dealt with on a case-by-case basis.

Travel Insurance:

Guests are advised to secure Comprehensive Travel Insurance that will cover medical expenses, personal baggage and money loss, as well as travel curtailment, regardless of any official Covid-19 travel advisory.

Elewana’s Covid-19 Policy (updated 15th June 2020) will remain in place until such time as the company finds it necessary to revise to reflect new circumstances, when the World Health Organization (WHO) declares the pandemic over, or restrictions impacting travel (in particular countries or advisories in place where The Elewana Collection and SkySafari operate) are lifted and the company’s standard Terms & Conditions can be reinstated.

In the event of any extenuating circumstances that would necessitate an approach beyond the terms and conditions cited herein, Elewana and SkySafari will review any such incidence on a case by case basis and seek to establish the most flexible and understanding approach possible given the circumstances.