5 things you need to start doing to grow your business online in 2019!
When Yasmin Belo-Osagie and I decided to start She Leads Africa in 2012, we had no office, no team, just a shared vision. We didn’t have fixed plans, but we both had a strong passion to help young women do better in their careers and businesses. Since then we’ve built an amazing team, grown a community to more than 500,000 women across 135 countries, been featured in international media like Forbes, CNN and CNBC, generated hundreds of thousands of dollars through partnerships with global brands like Facebook, Samsung and Google, and was even invited to ring the Closing Bell at the New York Stock Exchange! Here are 5 lessons I have learned along the way: Set goals At She Leads Africa, our goal has always been to create a platform to help millennial women create their own version of success so it’s exciting to be able to design experiences and opportunities to help them get closer to it. This goal is broken down into many smaller goals and tasks that help us achieve this overarching goal. Create content that stands out There is such a significant need for interesting and creative content from diverse voices that there is no niche that has been overdone. Those who want to be successful must move beyond creating content and discover how they can create community, experiences, and commerce to build a sustainable business. Develop a brand layout or creative guidelines so your content looks consistent over time. [bctt tweet=”5 things you need to start doing to grow your business online in 2019 from She Leads Africa’s co-founder, @helloafua. Learn more.” username=”SheLeadsAfrica”] Think beyond social media Make sure you’re creating a brand that goes beyond social media and these algorithm changes. Be able to connect directly with your customers, fans and industry decision makers without relying on someone else’s shine. One of the ways you can do this is by growing a mailing list. Help your team members develop through feedback As an entrepreneur, one of the most important responsibilities to your team members is to give them feedback. When your budget is tight, you can’t always afford to hire people with the most experience so you and your team will need to learn and grow together. Honest and consistent feedback is the way to make that happen. Network Find like-minded people in your community who can help you grow, and who you can help. Business relationships should always be symbiotic. Go to networking events. As an introvert, my go-to method before any networking opportunity: Breath. Research. Practice. The digital economy provides one of the most significant opportunities for young women to generate their own independent income and monetize their skills and personality to a global audience. Previous economic transformations required significant capital or permission from gatekeepers. That is no longer the case. The SLA team has pulled together resources to help you set and achieve your goals in 2019. Visit SheLeadsAfrica.org/NewYearGoals or OkadaBooks.com to learn how to jumpstart your 2019. She Leads Africa is a social enterprise dedicated to supporting young African women and their journey towards professional success. The organization has been featured on CNN, CNBC Africa, Black Enterprise and Fox Business and has more than 600,000 community members across Africa and the diaspora.
Entrepreneurs…Take care of your mental health: Here’s why
I remember the first time I met him at a friend’s house. He was incredibly smart, charismatic and passionate—all the things I believed it took to own a successful business. As the night when on, I realized my original assumption was correct. I pulled out my phone and did a quick search of the guy that had caught my interest—not in a romantic way, but in an intriguing “I’m fascinated by you” kind of way. He was the real deal. According to his digital footprint, he’d been in local and national media, he had thousands of followers on social media, and his business was a real business—systems, staff, and everything. I was impressed. Wary of coming across as odd, or romantically interested, I resolved to secretly follow his business ventures from that day on. Imagine my shock, when, only a year after our meeting, I came across a press release that he was going out of business. I read the contents of the press release, and I was dumbfounded. It went into great detail about his frustration with the lack of support, the personal financial difficulties he’d had to endure, the debt he went into for the sake to maintain his business, and the toll all of it had taken on his mental health. He was tired, and he was closing shop and taking some time for himself. At 32 years old, he was moving back in with his parents and going to figure out his next move. There, in an open letter for the world to read, he bravely committed to doing what many entrepreneurs are never taught to do—take care of self first. [bctt tweet=”Self-management is one of the most critical skills for successful entrepreneurship. It’s something that no school or book can teach you completely- @andrena_sawyer” username=”SheLeadsAfrica”] The truth is, it is incumbent on you, as an entrepreneur, to get a hold of your emotions, triggers, and mental health, because, at the end, the stresses of entrepreneurship and seeming failure has led some to suicide and on the lesser end, it may lead some to avoidable (and unavoidable) depressive breakdowns. Whether it’s due to the notorious end of the year burnout, or the hustle and bustle of peak seasons. The bottom line is that you sometimes get to a point where you realize that you simply cannot continue to fake it until you make it. In those moments, it is not your business acumen, the number of followers you have, or even your five-star ratings that will save you. Salvation becomes dependent on two things: your ability to separate self from your work, and how well you’ve developed your self-management skills, which are just as instrumental to your success as any other part of your entrepreneurship journey. During the holiday season, the temptation is always to reflect on the successes and failures of our businesses, adjust and get right back to work for a successful new year. I hope that every entrepreneur adjusts that process slightly and prioritize self-management. Doing so just might save you and your business. Interested in contributing for She Leads Africa? Click here.
Social Media: The Future of Customer Service?
It’s 6 am on a Tuesday and your alarm goes off for work. You leisurely roll over to grab your phone to stop the bothersome ringing. Yawn, stretch, scroll through your social media feed. Sounds about right? Our daily lives are deeply intertwined with technology, from the moment we wake up, to the time we go to sleep. The average daily time spent on social media is a whopping 116 minutes! That’s almost 2 hours a day! It’s no surprise then, that for brands and businesses, social media has naturally evolved from being a platform for marketing, sharing content and driving sales to also an avenue for meeting customer service needs. Don’t believe me? Let’s take a look at some stats real quick: 67% of consumers have engaged a brand’s social media for customer service needs 43% of consumers between the ages of 18-29 years old are more likely to use a brand’s social media sites for customer service interactions 56% of consumers reported they would never use a company again after a poor customer service experience 32% of consumers expect a response on social media within 30 minutes Customers who engage with companies over social media spend up to 40% more money with those companies than other customers Customers regard brands’ social media accounts as actual customer service channels, so it is imperative that brands view themselves in the same light. I’ve quickly come to the discovery that when I need a quick resolution to an issue from a business, my best bet is to tweet at them. No phone calls, no emails, not even a physical visit. Those 240 characters always do the trick! Social media is a double-edged sword for brands. It’s a public, transparent forum where happy customers go to sing your praises but also the same platform in which irate customers go to unabashedly ‘drag’ you. [bctt tweet=”Consumers are quickly realizing that smart brands who value their image- as they should- are quicker to resolve their complaints and issues when aired on social media. ” username=”SheLeadsAfrica”] Utilizing social channels for customer service purposes is no easy feat, but here are some steps in which to manage it effectively: Utilize Social Media Listening Tools There are various social media listening tools out there in which a simple google search will reveal, but my personal favorites are Hootsuite and Google alerts. Hootsuite is one of the most widely used social media monitoring tools which allows you to track and monitor certain words, phrases, terms and accounts across various social media platforms while Google alerts can be considered to be a free alternative which allows you to do the same, just across the web. Contain Issues Before They Escalate Businesses must be proactive in ensuring they utilize other servicing channels such as phones and email to resolve the issues of aggrieved customers before they take to twitter, facebook, Instagram or even snapchat to complain. In the event a business isn’t quick enough to rectify issues, damage control is important when customers take to social media to vent and share negative experiences they may have encountered with your brand. You know what they say, prevention is better than cure! Respond Quickly! I like to call us millennials “the microwave generation”. From ordering meals to hailing cabs and even keeping up to date with the latest news and gossip, we’re so used to utilizing technology to satisfy our ‘instant everything’ needs. We want what we want when we want it. Chatbots are an effective tool for small business owners who don’t necessarily have the resources to respond live to client inquiries or complaints 24/7. Also, they can be programmed to respond to frequently asked questions on platforms such as WhatsApp, Facebook, websites and more. This reduces the need for business owners to be available at all hours of the day. Take It Off The Timeline In the event, irate customers go directly to social channels, as a business owner, you must pacify the customer publicly and take the conversation off the timeline as quickly as possible. This is particularly important when the issues are complex or you require the customer’s personal information such as a phone number, date of birth or address to resolve the issue. In situations where the issue is quick and easy to resolve, it’s a great idea to engage the customer politely and efficiently right there on the timeline for all to see! This not only reinforces the trust within existing customers but also showcases your brand in a great light to potential clients. [bctt tweet=”As a business owner, you must position yourself as one step ahead of your client – @TheBrandingP” username=”SheLeadsAfrica”] It’s no secret that companies don’t want their dirty laundry aired for current and prospective customers to see, and rightfully so! As a business owner, you must position yourself as one step ahead of your client. Ensure your products and services deliver on your brand promise; and in the inevitable event where client dissatisfaction occurs, establish processes and procedures to manage these situations effectively. Interested in contributing for She Leads Africa? Click here.
Esther Hahanyu: Helping Kenyan women achieve their weight goals through Social Media
Most modern women, if not all, at one point or another, have struggled with the notion and practice of keeping fit. For some, it is a recommendation from their doctor to avert a looming health danger. However, for a few others, it’s for the purposes of remaining healthy and good looking. Whichever the case, the goal is the same, to lose weight. Esther Hahanyu found herself in the latter category, looking for means to keep fit and look good. When the idea came to her, she had just completed her degree program and was enjoying her career. At that moment, life couldn’t have been any better, save for occasional hip joint and ankle pains, especially after a walk. The pains were not regular, hence, she did not seek any medical opinion. Instead, Ms. Hahanyu tried to avoid activities that caused the discomfort including taking a flight of a few stairs which in the latest months was making her pant heavily. When she started the routines four years ago, she weighed 88 kilograms. In eleven (11) months she had cut down to 68 Kgs. Today, she still observes the routines and structured diets religiously; however, her sole priority now is toning and maintaining the weight which is right for her height and age. All these she has been able to achieve working out at home alone or with her niece. It was not until Hahanyu visited a friend that she realized that the joint pains and panting were as a result of the weight. With this in mind, she wanted to regain her health. She embarked on a plan that has not only helped her to lose the weight but also keep fit while encouraging others to do the same. Hahanyu has chosen to adopt a healthy lifestyle and has taken upon herself to inspire others through the social media. Keeping tabs with social media Upon gathering information that she could regain her health through healthy eating and exercising, Hahanyu invested time and resources to embark on the long journey which she began after a round of research and consultations. On the first day, she took a photo of herself working out and posted on Facebook. A friend came across the post and added her to a ‘closed’ Facebook group whose mission is to support women seeking to lose weight through exercise and structured diet plans. “I am a Facebook fanatic,” says Hahanyu adding that since day one, she felt she needed to share with the world her weight loss journey. “I find it exciting to post my workout routines and meal plans on the social media platforms.” Hahanyu notes that she started by doing simple routines like rope skipping and dancing. “I like working out in front of the mirror too,” she adds. From the reflection, she can see her muscles crunch, and when she breaks a sweat, it excites and motivates her to go the extra mile. Motivating others According to Hahanyu posting the images online is a way to remain accountable to self and to motivate others to keep working harder towards attaining their weight loss goals. Moreover, each and every member of the group is encouraged to post their routines or meal plans as an accountability check and a way to encourage others to do the same. “When I come across a new routine or exercise, I share it with my social media friends,” observes Hahanyu. She posts in three groups on a daily basis. She admits that this is her way of giving back to the online community that welcomed and still supports her in the journey. Of particular interest is a friendship she formed with London based Grace Kasongo. According to Hahanyu she is indebted to Kasongo. While the two have never met in person, (at least not by the time of writing this piece) their friendship has grown from just sending encouraging messages on the social media to exchanging physical gifts across thousands of miles. A few months after making acquaintances, Grace sent Hahanyu a dress from London as an extrinsic motivation for her hard work. “I got to know ‘Favored’ (Hahanyu’s Social Media Pseudonym) through the Facebook weight group,” says Grace in an email. “She was very inspirational and motivating not only to me but to other group members.” Following her active role on the platform, Hahanyu has since been appointed an administrator of two of the online groups. “She has continued to be an inspiration,” Grace says of Hahanyu. “She leads by example by posting challenges, what she eats and her daily routines.” In her words, Grace likes giving gifts to her friends journeying to lose weight as a way to encourage them. Moreover, “it is a way of giving back to the community in efforts to fight obesity and other related diseases,” she adds noting that Hahanyu is “just like my baby sister now.” Through the online support group, Hahanyu has come to learn many things about meal planning and exercising. She currently posts in three online groups each with approximately 18,850; 33,640 and 30, 225 members. She hopes to inspire members to choose healthier lives by eating right and exercising. For Hahanyu, a structured diet plan works perfectly for her. Studies show that structured diet plans yield better results than those that are less planned. Hahanyu observes that dieting and exercising are not for everyone. People must seek professional advice especially if one has pre-existing medical conditions or any other health concerns. What are you doing to help yourself and other people in your community to better themselves? Click here to share your story with us.
Side hustle 2.0: Tips for starting a side hustle in South Africa
With the way the economy is (well in South Africa), it is getting tougher to make ends meet. So, much like my last article, some turn to a second income in the form of a side hustle or business, while others, run their side businesses out of passion and enjoyment and not necessarily for the income. For those who do not have businesses up and running yet, it may seem like a daunting task to get started but it honestly isn’t – it just needs one to put on their admin hat and take it one step at a time. In this article, I will discuss how to kick-start your business in the South African context. 1. Register your company In South Africa we use the CIPC, which reserves a company name for you as well register your company, doing both only costs you R175. To register on the CIPC all you need is the amount, your ID number and your company’s name. Once you create a customer account, you then move over to the TRANSACTION tab and click on “REGISTER A COMPANY”. From then on, it’s a walk in the park. 2. Get a logo Others may not design a logo right away and I suppose that it is dependent on what you do, for example, if I am looking for a contractor to remodel my bathroom, I don’t really care for his logo. On the other hand, businesses like clothing brand ’s will require a logo especially when it is needed for labels and packaging. I believe a simple design is always best for logos, it can stay with you for a long time, without having to rebrand. 3. Create Social Media Pages This is easy to do and often helps get your brand out there. Social media is also helpful when you don’t yet have a website, they act as your point of contact when you cannot engage with potential customers face to face. The key rules for social media as I’ve learned are: Create engaging content, make your followers tag a friend, comment, rate or vote on something. Keep things short and simple on twitter and this is a great platform to engage/chat with followers. Instagram is visual, use beautiful and great quality images (also on all your other social media accounts). Facebook allows for more text and longer pieces. ALWAYS direct all social media posts to your website (if you have one) eg: “for more info, follow the link to read more about the other products that we sell” 4. Advertise When you’re getting started, social media and your friends and family will be your advertising. If your budget for paid advertising is low, you could offer your products/service to influential people at a discounted rate. For example, if you want to start a branding company, find a company who you feel could really benefit from your services and offer your services at a lower rate. Another example, as a chef you could start selling your signature dishes at a food market or offer dinner dates for couples. A makeup artist could offer to do school play’s cast to showcase your work. There is a world of ideas and opportunities to advertise and sell your products and services! 5. Create templates for your quotes, invoices etc I cringe when people send their quotes as a text or in a poorly constructed Word document. Some businesses allow you to have a standard price list, so if your prices never change, invest in a well-designed page, that has your logo, all your contact details, social media pages, price list, payment details, lead times and everything people normally ask for. Never mind being neat, it saves you time from having to type out your price list every time. Never make your customers work for your details or to make their purchase/appointment, you have to make it as easy as possible! Chances are, they’re ready to make a purchase, don’t slow down the momentum by having them ask for payment options. The greatest part of invoicing (especially when your customer base grows exponentially) is that the invoice numbers help you keep track of who has paid and who hasn’t, while a quote will explain what they will be paying for and what is and is not included. 6. Keep track of your product or service offering. Returning customers are the best, if they aren’t happy – try to rectify it. The simplest way is a post-purchase survey, where they are not in front of you and have the freedom to critique you honestly. If it can be done anonymously, even better, but the option of leaving their names is useful, especially for those issues that you would like to address afterward. A few questions could be sent out to clients or you could use ratings, I believe Facebook offers this, which also works to your advantage if the ratings are good. Never delete poor ratings, they bring an element of “realness” to the page. Although kick-starting a side hustle may seem like a full-time job, it isn’t at all! If you plan and get used to the flow of things, it becomes clockwork, but if you ever feel overwhelmed or confused, have any ideas you’d like to discuss, questions, or would like advice, please click on my bio and reach out to me. If you’d like to get featured on our Facebook page, click here to share your story with us.
How to Create a Slaying Social Media Strategy
Social media has become the next big thing. One can’t deny the relevance of social media marketing in driving website traffic, creating brand awareness and generating leads. Statistics show around 90 percent of adults aged 18-29 are on social media. Most people mention social media as their preferred source of communication with businesses. After reading this, you may consider creating a social media strategy and want to start straight away. However, there are a few things to consider before creating a social media strategy. These pointers ensure you don’t mess up your campaign. Define Goals and Objectives The first thing you want to do before coming up with a social media strategy is to have a clearly defined set of goals. You need to ask yourself, ‘what do you want to achieve out of your efforts?’. Social media marketing isn’t about flipping a switch and calling it a day. So to start, it is important to set SMART goals. These are goals that are specific, measurable, attainable, realistic and time-bound. Your goals will not only determine how much effort you put but also what type of resources you will need to invest in to get certain results. Some social media goals you can consider include: Increase brand awareness Higher quality of sales Improve ROI (return on investment) Create a loyal fan base Target Audience Where are your customers likely to be found? Approximately 70 percent of adults use Facebook but that doesn’t mean your customers are actively engaging with your brand there. When you target your audience, you get to understand things like who buys your products, their age groups, and income level. It’s important you understand demographics such as age, location, job title, and income level. What are their pain points? Their challenges and needs? All these are necessary as they inform the type of content to use. But more so, you also need to determine what social media channel will be most effective towards achieving your goals. You can learn more about this through researching essential demographic data for each social media platform. This will help you determine what tactics to employ. Track, Measure and Improve Remember those goals you set out to achieve? You will need to find a way of measuring your work to ensure that you are meeting your goals. Metrics are important in social media marketing as they help you understand how your business is doing out in the public. To select metrics, you ask yourself, ‘what social media metrics are associated with my overall goals?’ Vanity metrics such as likes and followers will not be enough to tell the full story of how well your brand is doing on social media. There are 4 main ways you can measure metrics – reach, engagement, clicks and hashtag performance. Finally, it is important to often and always check up on how your social media strategy is doing. Change is constant. Platforms such as Facebook change their algorithms all the time. Therefore, there is a need for you to continuously track and measure your online activities to see which areas need improvement. Investigate your competitors This is an important step to an effective social media strategy. It’s important you investigate your competitors to see what they’re doing. In doing this, you learn from their failures and successes. Now, don’t get me wrong, I’m not telling you to copy exactly what they’re doing. No! Researching your competitors lets you know what’s working for them so you can adjust and incorporate it into yours. Before creating content, it’s good you investigate what others are doing. You often find new ways to look at the content by analyzing what’s making your competitors successful. Create engaging content No one maintains interest in content that is not engaging. Therefore, it is very important to always try and create content that is engaging, but that it also aligned with your brand’s identity. So you need to ask questions such as what type of content should be posted? What about time and frequency? In doing all these things, you will be able to have a successful social media strategy.
Nnanke Essien: The Visibility Expert
Nnanke Essien is a visibility strategist and business transformation coach. She helps individuals with awesome ideas, products and services to get seen and found by their ideal clients. She does this using a 5 step visibility building process to build an effective and efficient visibility roadmap. Nnanke believes that the path to success is littered with awesome but poorly marketed ideas, hence her mandate is to support businesses find this sure pathway. She is a John Maxwell Certified coach, a HR professional and a visibility builder round the clock. She has been supporting start-ups and businesses since 2007 even through college. Why is it important to stay visible? If nobody knows you exist, nobody will buy from you. It’s really that simple, you must always find a way for your ideal clients to remember that you exist. We call it top of mind awareness. In other words, if at any point your client has a need, your brand name should be top of mind. How can brands stay visible despite strong competition on social media? Truthfully, social media isn’t going anywhere and the earlier business owners understand this and take ownership the better for brands. Firstly, to stay visible, brands must adhere to a stellar mindset. Beyond this, brands need clarity on why they are in the business. This is in terms of the business mission, vision, values, identifying their business playing field (niche), their core message and their brand positioning on the value chain. Brands also need clarity on their ideal clients. Who are the people whose lives and businesses will be transformed by virtue of the fact that this business exists? Understanding the client’s exact needs, desires, challenges, what they need to transform, lifestyle, spending power and motivation is key to business visibility success.Finally, brands can also stay visible by authenticating their authority in the market. Having consistent, attractive and meaningful bio’s on their social media platforms can contribute to this. Their bio must contain relevant information on who the brand is. Also, nurturing communities i.e groups, leveraging on content and becoming an information reservoir for clients can be a great way of authenticating authority. In all of these, consistency and building revenue generating models, systems, processes and assets are key to success and visibility. What are your top three tips for business owners to incorporate into their brands? Have a consistent brand voice and visual appeal that is easy for people to spot and recognize. Focus on building relationships using KLT (Know, Like and Trust) techniques like live videos, Instagram stories, guest appearances et al. Leverage on content that your ideal clients need. How can women balance putting themselves out there while not appearing too forward? Woman know what you want. Don’t do things out of compulsion or pressure. The woman you buy shoes from didn’t shy away from her calling, the woman who sells human hair didn’t shy away from her calling. Recognize your hustle. Validate it! Look for a group of persons or coaches and mentors who can help you identify your hustle, find your sweet spot, stay there, flaunt it and own it. What do you wish more entrepreneurs knew about today’s changing marketplace? I wish they would spend more time actually researching than copying and wasting endless time doing idle and non-income generating activities. Behaviors are changing. The spending power of your ideal clients is changing. Algorithms on all the social platforms you are using are changing. [bctt tweet=”Spend more time researching, strategizing, building systems and processes that will stand the test of time – @gnnanke” username=”SheLeadsAfrica”] What is the next step for you in 2018? I want to have intentional positioning. This will include focussing on my visibility cure show and collaborating with industry veterans. If you’d like to share your story with She Leads Africa, let us know more about you and your story here.
Joy Eneghalu: Using Strategy to Conquer Social Media
Joy Eneghalu is a social media strategist. She helps businesses and teaches individuals how to leverage social media to boost their brand awareness, increase their sphere of influence and make a profit. She is also the founder of the Influencer Marketing platform called Influensah. Can one thrive in today’s marketplace without social media? Social media has taken over and has the potential to expose one’s business to a larger audience. It is highly important to have your business on social media so you don’t lose out on the goodness. However, there is the offline part that people also have to maintain. Social media has become a must-have tool for every business to thrive in today’s marketplace. So, if social media is here to stay, what are the career opportunities open to young people? There are tons of career opportunities open to young people and the beautiful thing is that some of them are largely untapped and it costs almost nothing to get started. Young people can now go ahead and become some of the following professionals: Online TV Hosts Online OAPs Social media and community managers Online event planners Influencers Data specialists and Facebook ad experts Funnel experts Website designers and social media graphic designers Content creators All you basically need is a phone, internet, knowledge, skill, and visibility. If you are wondering if people do these as actual jobs and cash out, there are many of them and they aren’t even enough for the market. What were the mistakes you made when you started out? How can others avoid them? When I started out, it was basically trial and error. Eventually, I invested in courses that helped sharpen my skills. The number one mistake I made was not documenting an agreement with a client and that cost me lots of money because of the lacking proof. This lesson was very important for my success. Before discovering the essence of a community, I played a lone game for a while. However, I now belong to about 6 communities that have provided me with immense support and knowledge. With many people coming on to the social media space, what would you advise to stand out amidst the noisy marketplace? This may sound cliché but nothing beats being authentic, genuinely caring about people and adding value. These have been my own sauce and it works pretty much for everyone you see doing great things. If you are fake, people will find out. Let your style of delivery on social media speak for you. [bctt tweet=”Overnight success doesn’t exist as a social media strategist or manager; you have to put it in the work – @joyeneghalu” username=”SheLeadsAfrica”] What are the myths in your line of business? Overnight success!! It beats my imagination when many say to me ‘Joy, I want to blog or I want to start managing an account. They said this thing is like oil money. If I do it like this now, by xxx time, I will have xxx amount of money’. It baffles me a lot. Overnight success doesn’t exist as a social media strategist or manager; you have to put it in the work. Some people even take 10 years! Money doesn’t grow on trees in the online world. Secondly, just because one is visible and popular online doesn’t mean the person has billions sited in their account. It can be very annoying to have people asking you for money because of your online fame. If one is being visible on social media, please understand that it is part of the journey and not the destination. Could you briefly share with our Motherland moguls on WhatsApp for business? WhatsApp for Business is a highly innovative tool that businesses can use to offer fast and efficient customer care services to their customers. With a range of different features such as analytics and labels for pending payments; WhatsApp for Business is a highly effective tool for online business. I personally advice having the ‘Click to Chat’ feature on your website or social media platform. This feature enables people to easily chat you up and maintain a human relationship with your business. Final Words You can do this. You can achieve anything you want with the right mindset. [bctt tweet=”Hone the skill of recognizing opportunities and jump on it before the crowd does – @joyeneghalu” username=”SheLeadsAfrica”] I look forward to having lots of young ladies kicking butts in the social media/online space. If you’d like to share your story with She Leads Africa, let us know more about you and your story here.
4 simple steps for developing a marketing strategy for your Small Business
It’s common to see many small business owners unintentionally ignore marketing, as in this digital age, a lot of SME’s interchange ‘marketing’ with ‘social media’ and ‘advertising’. This article aims to get small business owners to think about marketing holistically and systematically. Marketing is definitely not a few social media posts with a few Instagram ads here and there. You need to put in WORK! Running a small business without a strategy in place leads to confusing your customers with mixed messages, and worst of all, confusing yourself with a lack of direction. We’ve put together for you, some simple steps to developing a marketing strategy as a small business owner. Step 1: Take a step back Look at your entire business as it relates to your marketing strategy, plans, and campaigns as well as your competitors, your customers and your industry as a whole. Take the time to write (or type) things down, getting your thoughts out of your head allows you to see the bigger picture. Step 2: Plan ahead Lucky for you, here is a FREE template you can use ( because who doesn’t like freebies?) to develop your marketing strategy, which you can download and work through. Make sure you are as thorough as you can so you don’t get overwhelmed later on when it is time to execute your plans. When you answer these questions, it is time to think about how they will affect your marketing communication. Step 3: Communicate appropriately Your communication depends on your strategy (which you should have created using the template above). For example, if you provide a home service or you offer delivery services, your communication should play upon the element of convenience. If you do not have a permanent location and offer a nomadic experience, then your communication should play up the element of mystery. If your target customer does not have a car and uses public transportation, your location is key as it needs somewhere that is close to where your customer works/lives or you can consider a delivery service and cut down on your overheads. Your product, customer base, and price point will determine your tone of voice in your communication for example, if you are selling luxury high-end handbags to women over 40 years old, it is not advisable to use slang such as ‘slay’, ‘beat’ or extensively refer to popular culture as your customers are unlikely to relate. If you are selling a luxury product/service, your communication should be minimal, professional, impersonal and aesthetically pleasing. Make sure you are not partnering with brands that might dilute the luxury i.e. lower end brands or brands that cater to a completely different market in the same industry. If you are selling a product/service that is complementary to another e.g. if you are a makeup artist, your service complements or relies on makeup products and tools. Therefore, your communication can involve displaying makeup products or you can possibly collaborate with brands that offer the complementary product/service. Step 4: Stick to your plans Defining your USP (Unique Selling Point) and communicating effectively will allow you to play up your strengths and allow you to stay consistent and relevant in your consumers’ minds. You will be able to let your customers know exactly what problem your product/service solves and what gap it fills. Without actually writing down these points, you may be communicating something that you think is a strength but is actually your weakness in comparison to your competitors. Once your marketing strategy is in place, it becomes easier to develop your marketing plan for different instances, e.g. your launch, new product releases, and your seasonal campaigns. Go forth and strategize!
Setting your business up for success – 5 things you must do
It’s a New Year and everyone seems busy penning down their New Year Resolutions. Business owners are also devising strategic means to boost sales and make more profit. It’s a time to sit and reflect on the past year and see what can be done to make the present year a success. As a business owner, you want to set your business up for success. What do you intend to do differently this year? To achieve a different result, you need to be willing to do things differently. It could be the way you assign tasks or the goals you set in place or even the marketing strategy you adopt. In this article, I will share with you 5 ways to set your business up for success. This isn’t something you implement once and get a lasting success. No! It’s something you must be willing to implement occasionally to get your desired success. Set SMART goals What sets a business apart from another are the goals set in place. You can always distinguish between a successful business and a less successful one by the kind of goals they set. One way to set your business up for success is to implement SMART goals. SMART is an acronym for Specific, Measurable, Attainable, Relevant and Time-based. Can you spot the difference between the two goals? “Increase sales” and “Increase sales by 30% by the end of the year.” To get to where you want to be, you first need to know where you’re going. Any business owner can set goals but many fail to set SMART goals. Specific – Are your goals clearly defined? Do you know the why, what and how of your goals? Measurable – Can you monitor and measure the progress of your goals? Attainable – Can these goals be attained? Relevant – How relevant are these goals to the growth of your business? Time-based – Do these goals have deadlines? How soon can they be met? Engage in social media It’s no doubt that a lot of users are active on social media. Want to set your business up for success this year? Get active on social media! A large number of the public are constantly on social media. As a business owner, it’s important you attract, reach out and engage your target audience on social media. It could be Twitter, Facebook, Instagram, YouTube or LinkedIn. What better way to get your business out there than through social media? Everyone seems to be engaged in the social media world. Whether it’s Facebook, Instagram or Twitter, consumers are constantly searching their newsfeed for products and services so, use this opportunity to grow your business, promote brand awareness, make more money, reach a wider audience and in the long run achieve success. However, you need to monitor which social media channel your target audience is active on. Facebook has a number of 1,870 million active users. Instagram has 600 and Twitter has 317. Just because Facebook has the highest doesn’t mean it’s your target audience preferred channel. Delegate If there’s one thing you must do to achieve success this year is to delegate more often. Your business is your baby, I get it. But if you don’t take care of yourself and learn to delegate, you’ll get burdened and overwhelmed and eventually both you and your business will fall apart. According to Gallup “founders who have and use high delegator talent can generate better business growth and venture success than leaders who get lost in the day-to-day minutiae of managing a business.” Choose what tasks to delegate Delegate to the right people Communication is key Invest in teaching and training Learn to trust your team Email Marketing While most business owners avoid email marketing because they think it’s obsolete, 59 percent of B2B marketers reveals email as the most effective channel for revenue generation. According to McKinsey, email marketing is 3 times more effective than social media and the average customer order is high. Set your online business up for success this year through email marketing. Why? I’m glad you asked. Email is an easy way to reach mobile customers. Look around you, how many people do you see with smartphones? I’ll tell you. Everyone! We’re all glued to our devices. A report indicates an increase in the number of purchase made on mobile devices from 3.4% to 36.7%. Email marketing helps you create lasting relationships Everyone still checks their email Keeps your brand top of mind Email marketing is inexpensive Email marketing is action-oriented You can tailor your message to your customers Email marketing is measurable and testable Respond to change We all know change is inevitable; it’s a constant factor. As a business owner – whether B2B, B2C, small/large scale or online, you need to embrace change as a contributing factor to business success. You should be willing to adapt to the dynamic nature of the environment and be flexible. The market and economy keep changing; customer demands seem to change as well. You have to keep up with these changes if you must succeed this year. When you’re unable to adapt, it’s likely you’ll lose customers and profits which will eventually result in a total failure of your business. You wouldn’t want that, would you? I don’t think so. Always bear in mind that the world keeps evolving; you need to keep up with the change.